I don’t wish to be a CIO in any large corporation. There is enough in project politics to get me going and I don’t really wish to up-skill myself and be able to deal with the REAL politics. But if, for what ever cosmic circumstances, I was to become one, I hope to have the wisdom and foresight to remember all the small things that make my life, and probably your life, difficult in the corporate setting.
One of the things that trouble me the most is lack of response to written or verbal requests. I don’t engage other parties in the organisation for either action or information unless I believe it is absolutely necessary. I appreciate the fact that in a matrix organization other people have many other responsibilities beyond those associated with my project. What bugs me, more even than other people’s mediocrity and stupidity, is their lack of response.
After chasing up people, a process that can takes days, and in some extreme cases even weeks, the comment I most often hear is that they are “very busy”. My response, usually, is: “Are you that busy that you can’t even hit the ‘reply’ button and type “Sorry but I am busy right now and will endeavour to get back to you next Thursday” – followed by hitting the ‘Send’ button?
Yes, it will take 15-30 seconds off your busy schedule but it will save me the hassle of chasing you up, it will allow me to manage my own expectations and communicate them to my relevant stakeholders and the Butterfly Effect will result in far more time saved around the organisation than your loss of 15-30 seconds.
So back to the hypothesis that I became a CIO I would attempt to address this troubling organizational cultural issue and train people to respond, and do it in a timely manner.
Until that happens though you’ll have to manage your frustrations on your own. I certainly do.
Think about it.