has an interesting post about a possible explanation to why people get annoyed when a cellular / mobile conversation is taking place near by. The story goes as follows: You’re in a coffee shop / train / park and a cellular phone conversation is taking place near enough to you to hear half of the conversation (obviously you’re not that close to actually hear what the other, non-present, party is saying).

Now, apparently, the research suggests, our annoyance with such a conversation close by is due to the fact that we can only hear half the conversation. Had we been able to listen to both parties, i.e., hear the whole thing, we wouldn’t be as annoyed, the reason being (according to the researchers) that we simply can’t stand an information gap and our mind is becoming increasingly annoyed attempting to piece the bits together and gain a better understanding of what is being discussed.

This has some relevancy to the way people react to communication. It could be suggested that within the context of project communication, a perception of full, gap free, communication, would result in better project outcomes, as less energy will be expended on attempts to glue various sources of information into a cohesive and complete picture. A possible conclusion to the above would probably be to ensure that communication is complete (albeit not necessary correct) to a level that most stakeholders will find satisfying.

Think about it!

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1 Comment

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  4. One of the big problems companies are faced with come from miscommunication. Indeed, complete communication is a requirement.


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